Frequently Asked Questions

General

Do I need to register an account to buy products on Yuunri?

NO, you do not need to register to buy on Yuunri.

How do I know who the seller / Shop is?

On the shop product page click top right “Info” to see the details of the shop.

How can i pay safely?

You can securely make your payment by credit card. As the payment infrastructure we use Stripe. Stripe is an extremely safe platform for paying and receiving payments. Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. To put it simply, any payment information sent to Stripe is sent securely and safely.

What payment methods are accepted?

PayPal
Credit card : Visa & Master card
Immediate Bank Transfer- Sofort Überweisung
Giro pay
Apple Pay

How is delivery done?

Most of the shops in Yuunri are operational during daily working hours from Monday to Saturday. Depending on your location delivery takes from 1 – 5days.

How do I check my order status?

You can check your order status by clicking top left and then then “Notifications” tab
You can also contact the seller directly for your order status or any other questions regarding your order.

How do I cancel my order?

If you did not complete payment, the order will be automatically cancelled. If you completed payment, for the order you must contact Yuunri and the seller for your cancellation request.

How do I return an item purchased on Yuunri?

Check our Delivery and Reclamation Process for details.

Do I have to pay any additional fees?

Once you place your order, your delivery cost is calculated and that is all you pay in addition to your order amount. No further administrative costs will be charged. The statutory value added tax is included in all prices in the app. The amount in your shopping cart is the amount you have to pay.

How is your personal information protected?

Rest assured that your data such as delivery address, email address and telephone number will only be used for our own service. All data is transmitted in encrypted form. On the basis of the information you have provided, we can provide you with current information about your registration and your deliveries. We never pass your data on to third parties, and we treat the information in your e-mails and messages as strictly confidential. All payment information like mobile wallets, credit cards, Bank accounts et care handled by an accredited, certified and licenced Payment Service provider. Thus, Yuunri has no access to any of these payment details.

What measures are taken against COVID 19?

Yuunri is very serious on the global developments regarding the Coronavirus and complies to All imposed measures. All our Delivery partners are global players who respect the strictest measures imposed on the coronavirus protection. We follow instructions from the local health authorities.

BECOME A SELLER

How can I sell on Yuunri?

Yuunri only admits registered shops (Business) with all relevant business licences and authorization. To register, go to www.yuunri.com and click “Register”. Fill out the registration form.

Are there costs to sell on Yuunri?

Yes, but we don’t charge either per month, per year or per product. We donot charge a registration fee.
Yuunri charges a little sales commission, which is only due after a successful sale of a product on Yuunri.

What contractual agreement do I need?

If your registration is successful, Yuunri send you its standards terms and conditions to be sign.

How can I start Selling on Yuunri?

As seller Yuunri has design a seller App, which your will receive the download link once registration is completed. It’s a well-designed APP, simple to use where seller can manage his/her shop; Ad products, remove products from shop, manage his process and so many other special functions.

How do I set my shop on Yuunri?

Yuunri has two paid onboarding models.
Full Onboarding package: Product images, description of products setting of shop.
Semi Onboarding Package: product images & description and you set your shop.

Can I sell internationally?

Yes, you can sell internationally. But it should be noted that taxes and buyers’ protection policies vary from country to country, and these have to be considered in international selling.

Is there a limit on the number of products I can sell in my Yuunri stop?

No limit to number of products you can sell on your Yuunri Shop.

What payment options are supported on Yuunri?

Sellers must have a valid PayPal account. All Transactions are being processed through PayPal Secure Chain Transaction System. PayPal fees may be applicable.

What products am I not allowed to sell on Yuunri?

Refer to our Terms & Conditions for details.